Ampll User Guide

Troubleshooting Ampll
Troubleshooting Ampll

The following tips help with common scenarios.  If you have any questions, don't hesitate to contact us.

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AMPLL and Calendar Updates

AMPLL is designed to sync automatically with your Google or Microsoft calendar events.  If more than 30 minutes have elapsed and you have updated your Dashboard or Calendar view with no success, please contact us.  We are trying to isolate situations where AMPLL loses connections to Google or Microsoft calendars.

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Re-enable Notifications

When AMPLL sends its first notification to your computer, your computer's operating system verifies that you want to receive notifications.

Operating system alert the first time Ampll sends a notification

In most cases, you must explicitly "Allow" notifications.

Allowing Ampll notifications

In some cases, you may have missed this notification and need to go back to explicitly enable notifications.

To do so on Mac, open your System Preferences and Choose Notifications.  Choose Ampll and select Allow Notifications.

Verifying that Allow Notifications is set in Notification Center

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Generating a Diagnostic File

To resolve issues with Ampll, we may ask you to generate a Diagnostic File.  To generate the file:

  • From the Ampll Mini Panel "..." menu, choose Preferences.
Opening the Preferences window

  • From the Account Info tab of the Preferences screen, choose Generate Diagnostic File.
Generate Diagnostic File from Preferences window
  • When asked to save a file, specify a location.  The default is your ~/Downloads folder.



Save-Diagnostics-File
Saving the Diagnostic File

Once you've saved the file, you can coordinate with us to transfer the file securely.


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User Guide Index
Index
Concepts and Usage
Concepts and Usage
Installation and Maintenance
Concepts and Usage